Refund Policy

Aztra Cars Refund Policy

Thank you for choosing Aztra Cars for your vehicle purchase. We strive to ensure that every customer is fully satisfied with their new car. To maintain the highest standards, each vehicle undergoes a thorough inspection before delivery to ensure it meets all quality and performance criteria. Please review our refund policy below:

Refund Policy

1. No Refunds

• Final Sale: All vehicle sales at Aztra Cars are final. Due to the comprehensive checks and inspections performed prior to delivery, we do not offer refunds under any circumstances.
• Customer Awareness: By purchasing a vehicle from Aztra Cars, customers acknowledge that they are fully aware of the car's condition at the time of sale. Each customer receives detailed information and photos about the vehicle.

2. Pre-Delivery Inspection

• Thorough Checks: Our team conducts extensive pre-delivery inspections to ensure that each vehicle meets our high standards of quality and safety.
• Customer Satisfaction: We encourage customers to inspect the vehicle themselves or through a third-party service before completing the purchase.

3. Post-Sale Support

• Customer Service: Should any issues arise after the purchase, our customer support team is available to provide guidance and assistance. While refunds are not offered, we are committed to helping our customers address any concerns within the scope of our policy.

4. Contact Us

• Customer Service: If you have any questions or concerns about your purchase, please contact our customer service team. We are committed to ensuring your satisfaction and will do our best to address any issues within the scope of our policy.

Contact Information:

• Email: karim@aztra.be
• Phone: +32 483 71 50 61
• Address: Mgr. Van Waeyenberghlaan 1/0203 - 3000 Leuven - Belgium

We appreciate your understanding and cooperation. Thank you for choosing Aztra Cars.

Sincerely, 

The Aztra Cars Team